Why should I become a member?

Becoming a member of Pravan Health means joining a proactive healthcare network focused on disease prevention and personalized wellness. Here’s what sets us apart:

• Preventive Focus: Unlike traditional systems that react to illness, we strive to keep you healthy through prevention.
• Immediate Access: Get quick appointments with our primary care team, without the long waits. Your time is valued.
• Personalized Care Plans: We dedicate time to understand your health comprehensively and create customized care plans for your best life.
• Familiarity and Collaboration: Our team will know you by name, remember your history, and work closely with our network of specialists to meet your health goals.
• Comprehensive Services: Benefit from extensive initial evaluations (2.5+ hours), unlimited nutrition visits, and 24/7 access to our primary care team via advanced technology – services not typically offered by health plans.

What kind of memberships are available?

• Premium Membership: Ideal for adults over 18, this plan is perfect for both local residents and newcomers seeking top-quality, consistent healthcare in Puerto Rico.
• Pediatric Membership: Focused on children, with age-specific tiers for targeted care:
  • 0-2 years
  • 3-12 years
  • 13-18 years
• Corporate Membership: A great option for businesses looking to enhance their employee health benefits and wellness culture.

Choose the membership that best fits your lifestyle and health goals, and experience our commitment to exceptional care.

Why is there a membership fee?

The fee ensures:

• Personalized Care: Deep understanding of your health needs.
• No Wait Times: Immediate attention, no delays.
• 24/7 Communication: Always available for your health queries.
• Exclusive Physician Access: Limited patients per doctor for focused care.

This streamlined approach guarantees superior, tailored healthcare for every member.

But I already have health insurance…

How Membership and Insurance Work Together

• Membership-Exclusive Care: Pravan Clinic’s membership provides specific services independent of your insurance.
• Insurance for Extended Needs: Your insurance is valuable for services involving our specialist network, and for lab tests, prescriptions, treatments, or procedures beyond our membership scope.
• Clear-Cost Additional Services: We offer additional services beyond the membership, with clear, upfront cost information.

Together, your insurance and our membership create a complete healthcare framework.

I don’t have insurance. Is Pravan health a good replacement?

While our membership enhances your healthcare experience with accessible, expedited, and personalized services, it’s not a full replacement for health insurance. We advise:

• Major Medical Coverage: It’s beneficial to have health insurance for major medical procedures, hospitalizations, labs, imaging, medications, and specialist treatments.

How do I become a member or learn more from the Pravan Team?

• Online: Check out our Membership Page for detailed information and registration.
• Phone Inquiry: Call us at 787.339.2639. You can also book a tour of our facilities.
• Business Hours: We welcome your calls Monday through Friday, 8:30am-5:30pm, and offer flexible scheduling to suit your needs.

What happens after I sign up for a membership?

Joining Pravan Health is the first step in a streamlined onboarding process:

• Membership Agreement: Sign the membership agreement to officially start your journey with us.
• Download our app: Install our HIPAA-compliant application for secure and private communication with our team.
• Medical Questionnaire: Complete a detailed questionnaire about your medical history through the app.
• Blood Draw Appointment: Schedule a convenient blood draw at your home or workplace.
• In-Person Initial Medical Evaluation: Visit our clinic for a physical evaluation with your primary care physician, based on your test results.

What happens after I complete my initial physical visit?

Following your initial physical, your comprehensive health journey includes:

• Personalized Health Plan Implementation: Work closely with your primary care specialist to follow your customized health optimization plan.
• Continuous Follow-Ups and Check-Ins: Regularly engage with your primary care physician for ongoing assessments and adjustments to your health plan.
• Unlimited Nutritionist and Physician Consultations: Enjoy unlimited access to our concierge nutritionist services for holistic health management.
• Sports Medicine Assessment: Receive an initial evaluation from our sports medicine experts, tailored to your fitness needs.
• Essential Female Evaluation: An annual evaluation with our in-house gynecologist for review that involves a breast exam, pelvic exam, and possibly a Pap smear, tailored to each individual’s age and medical history.
• Coordinated Specialist Appointments: We organize your initial consultations with external specialists, ensuring a cohesive healthcare strategy.

To explore what else is included in your membership benefits, visit: OUR MEMBERSHIP PAGE.

What’s not included in my membership?

While your membership covers many services, some are fee-for-service. Rest assured, we’ll always get your approval first! These include:

• Vitamin and Mineral IV Drips
• NAD+ (Nicotinamide Adenine Dinucleotide) IV Therapy
• Naturopathic Medicine
• Acupuncture and Cupping
• Medical Cannabis Evaluation
• Massage Therapy
• Mental Health Services: Including Psychological and Psychiatric Services
• EMSELLA for Pelvic Floor Strengthening
• EMSculpt NEO for Muscle Strengthening
• Esthetic Services
• Platelet Rich Plasma (PRP) Therapy
• Neurofeedback Sessions
• Urgent Care Services

What Advantages Come with Pravan Health’s Specialist Collaborations?

At Pravan Health, we team up with top specialists across Puerto Rico to give you more healthcare options. These collaborations mean you get comprehensive care beyond what we offer directly.

It’s good to know that these specialists are independent, so things like wait times and fees might be different from what you’re used to with us. But don’t worry, we pick these collaborators because they share our commitment to quality care.

Want to know more about these specialists and how they can help you? Click here for details.

What’s the procedure for setting up an appointment with an external specialist through Pravan Health?

When you need to consult with a specialist outside Pravan Health, we streamline the process to ensure a smooth experience. Here’s what to expect:

• Starting the Process: Our care coordination team takes the first step. We contact the specialist’s office based on your healthcare requirements.
• Scheduling Your Appointment:
  • Direct Coordination by Pravan Health: Often, we’ll arrange your initial appointment directly, selecting a time that fits your schedule.
  • Specialist’s Office Involvement: In cases where the specialist’s office policies necessitate, we provide them with your information. They will then reach out to you to set up the appointment, ensuring their scheduling practices are followed.
• Preparing for Your Appointment: Our team will inform you about any preparations needed before your appointment, such as specific tests or fasting requirements. We’ll also advise you on any deductibles or fees. This way, you can walk into your appointment fully prepared and informed.

What if I Prefer to Keep Seeing a Specialist I Already Know?

We fully embrace and support your existing relationships with outside specialists. Here’s how we facilitate a harmonious collaboration while empowering you in your healthcare journey:

• Share Information: We recommend asking your specialist to share their notes with your Pravan physician. This keeps everyone in the loop and ensures coordinated care.
• Scheduling Appointments: While we might not schedule all appointments for specialists we haven’t coordinated with before, we do our best to assist you. If you need help, we’ll make every effort to coordinate and keep you updated every step of the way.
• Your Role: For ongoing visits, it’s best to arrange your next appointment directly with your specialist, especially at check-out. This maintains your established connection and helps in seamless care.

What Should I Know About Health Insurance and Specialist Coverage at Pravan?

When it comes to health insurance and specialist visits, there are a few important points to consider as a Pravan member:

• Standard Insurance Coverage: Typically, your health insurance will work with our specialist collaborators as it does with other healthcare services. The specialist will bill your insurance directly, and this process varies based on their billing practices and your insurance plan.
• Concierge Specialists: Some of our collaborating specialists offer concierge services. These services might involve separate fees that are not always covered by insurance. However, they offer benefits like better access to care and shorter waiting times.
• Fee Transparency and Options: We ensure that any additional fees are clearly communicated to you. Our goal is to provide you with various options, so you can make informed decisions about your healthcare based on both your needs and insurance coverage.

We recommend checking with your insurance provider about your specific coverage for specialist care. This helps you understand any out-of-pocket costs or deductibles involved.

What is considered urgent care versus an emergency?

A good rule of thumb is to consider how you’d normally handle the situation:

• Urgent Care: If your illness or injury is something you’d typically discuss with your primary care doctor and can’t wait for a regular appointment, then urgent care is your best bet. This includes non-life-threatening issues like flu symptoms, sprains, or minor cuts.
• Emergency Room: If it’s a severe or life-threatening situation, such as intense chest pain, serious injuries, or difficulty breathing, head straight to the emergency room or call 9-1-1.

To help guide you, check out our list of symptoms and conditions we treat in urgent care. Remember, in cases of doubt, it’s safer to seek emergency room or call 9-1-1.

Is there a cost for urgent care services?

At Pravan, we aim to keep our urgent care fees transparent and straightforward:

• Fee-for-Service Model: Our urgent care operates on a fee-for-service basis. The specific costs are outlined in our fee schedule.
• Cost Factors: The fee you pay for urgent care depends on:
• Complexity of Your Case: More intricate cases might incur higher fees.
• Time of the Event: Fees may vary if the service is needed during or outside of regular business hours.
• Location of Service: Whether you visit our clinic or require Pravan to come to you can affect the cost.
• Member Benefits: For Pravan members, if you need urgent care on weekdays (8am – 5:30pm, Monday-Friday) and we have a doctor available, you can use one of your 5 ‘New Issue’ visits from your membership instead of paying the usual fee.

Please note, all our urgent care services, whether during or outside business hours, are subject to physician availability. We strive to ensure timely access to care and recommend contacting us as soon as you have an urgent need.

Why opt for Pravan Health urgent care services instead of an emergency room visit?

Choosing Pravan Health’s urgent care services offers unique advantages, while it’s important to remember they’re not a substitute for emergency room care in life-threatening situations:

• Comfort and Promptness: Our urgent care avoids the typical discomfort and lengthy waits of hospital emergency rooms, providing a calmer and quicker experience for non-critical issues.
• Reduced Exposure to Illness: In our controlled urgent care environment, you’re less likely to encounter the range of illnesses often present in ER waiting rooms.
  24/7 Access and Telemedicine: Reach out to us via our app at any time. Our physicians use telemedicine to advise whether you need immediate ER care or if it’s an urgent issue that we can handle, either through telemedicine or at our clinic.
• Cost-Effective with Clear Fees: Utilize our transparent Urgent Care Services Fee Schedule for predictable costs. Services during business hours may be more affordable, and members may most times use their ‘New Issue’ visits.

Remember, our urgent care services are always subject to physician availability. If you’re currently in a life-threatening situation visit your nearest emergency room or call 9-1-1.

What’s the Best Way to Request Urgent Care at Pravan Health, Including Weekends?

Getting urgent care at Pravan Health is easy and flexible.

During Business Hours (Mon-Fri, 8:30 am – 5:30 pm):

• Message Through Our App: Contact us via our app with details of your symptoms. Feel free to include photos or videos.
• Nursing Assessment: Our nurses will quickly assess your situation and guide you on the next steps.
• Care Arrangement: Based on the assessment, we’ll set up either a telemedicine appointment or an in-person visit.

After Hours, Weekends and on Holidays:

• Call the Clinic: Dial 787-339-2639, press ‘1’ for Urgent Care Services, then ‘1’ again to confirm fee acceptance.
• Weekends and Holidays (9:00 am to 4:00 pm): You can also reach out through our app. Make sure to confirm acceptance of any fees.
• Quick Response: Our on-call team will promptly connect with you for further assistance.

This approach ensures you get the necessary care quickly, with clear information about any fees. We’re committed to providing prompt assistance at any time. If you’re currently in a life-threatening situation visit your nearest emergency room or call 9-1-1.

Who Will Attend to Me During a Home Visit from Pravan Health?

For home visits, you’ll receive personalized care directly from a Pravan physician. Based on their assessment of your needs, they might also bring along a nurse for additional support. This ensures that you get comprehensive and tailored care right in the comfort of your home.

Can Non-Members Access Pravan Health’s Urgent Care Services?

Yes, our urgent care services extend to your close circle. As a Pravan member, you can offer urgent care access to up to 5 friends or family members during your annual membership. For instance, if a friend visiting you needs urgent medical attention, they can utilize our services on your behalf.

What Should I Do If I Need to Go to the Emergency Room?

In an emergency, your safety and timely care are our top priorities. Here’s how Pravan Health can assist you in such situations:

• Choosing the Right Hospital: While we don’t have specific partnerships with hospitals, we can guide you on which hospital may be best for your situation. However, in life-threatening emergencies, always go to the nearest ER.
• Support During Your Hospital Stay: If you’re in the hospital, keep us informed. Our team can help make sense of medical terminology and, when available, our physicians can liaise with ER doctors for clearer explanations.
• Post-ER Follow-Up: We encourage you to obtain discharge papers from the hospital. Share these with your Pravan primary care physician for effective follow-up care.

Remember, in immediate, critical situations, prioritize getting to the nearest emergency room. Pravan Health is here to support you before, during, and after your ER visit, ensuring continuity and clarity in your healthcare journey.

What does my Pravan membership cover for lab work?

Your membership includes lab coordination at no extra cost. However, fees for the lab work itself will be billed directly by our lab partner.

What tests are typically recommended?

Our standard order includes a basic panel along with a few advanced tests. You can personalize your order by adding or removing tests via our mobile app during the coordination process. This could increase your invoice, deductible, or copay.

How do I pay for my labs?

• With local health insurance: Submit your insurance info through our app, and we’ll pass it to the lab. They’ll inform you of any deductibles or co-pays.
• Without local health insurance: You can pay out-of-pocket and request a receipt to submit to your health insurance provider.
• No insurance: You may pay in cash or via credit card.

How does the process work?

• Scheduling: We’ll coordinate lab work via our app, which can be done at your home, office, or the Pravan Clinic.
• Sample Collection: Our lab partner will visit your preferred location to collect samples.
• Results: Once available, we’ll notify you and arrange a consultation with your physician to review them.

Can I use a different lab facility?

Yes, you’re welcome to choose a different lab if needed. If so, you’ll have to upload your results via our app, so we can maintain a complete record of your health information. Our team will provide lab orders when necessary. We’re here to ensure your experience is as smooth and flexible as possible.

Are Wellness Services Covered by My Membership, and Can Non-Members Access These Services?

It’s important to understand how our wellness services are structured in terms of accessibility and cost:

• Not Included in Membership Fee: Our wellness services, which encompass a wide range of treatments, are not covered by the Pravan membership fee. These services include:
  • Vitamin and Mineral IV Drips
  • NAD+ (Nicotinamide Adenine Dinucleotide) IV Therapy
  • Naturopathic Medicine
  • Acupuncture and Cupping
  • Massage Therapy
  • EMSELLA for Pelvic Floor Strengthening
  • EMSculpt NEO for Muscle Strengthening
  • Esthetic Services
  • Platelet Rich Plasma (PRP) Therapy
  • Neurofeedback Sessions
• Access for Non-Members:
  • Open to All: These services are available not just to our members, but also to their friends, family, and non-members.
  • Varied Fees for Non-Members: While members enjoy certain benefits, fees for non-members may vary for some services.
• Prioritizing Member Needs:
  • Despite being open to everyone, we continue to prioritize the needs and scheduling preferences of our members.

At Pravan Health, we strive to offer a wide range of wellness services to enhance your health journey, ensuring they are accessible to both our valued members and the wider community.

How is Nutrition Integrated into Pravan Health’s Primary Care?

Nutrition is a fundamental aspect of your overall wellness and is deeply integrated into our primary care at Pravan Health:

• Essential for Well-Being: Good nutrition is crucial regardless of your current health status. It plays a significant role in maintaining your energy, wellness, and in the prevention of various conditions.
• Impact on Health Risks: Proper nutritional choices can dramatically reduce the risk of numerous health issues, including heart disease, diabetes, obesity, and osteoporosis.
• Tailored Nutritional Support: We provide personalized nutritional advice, recognizing that dietary needs vary greatly among individuals. Our approach is to tailor dietary recommendations to support your specific health goals and medical needs.

Are Nutrition Services Included in My Pravan Membership?

Absolutely! As a Pravan member, you have unlimited access to our nutrition services. Here’s what this means for you:

• Unlimited Visits: You can consult with our full-time nutritionist as often as you need throughout your membership year, without any extra cost.
• Flexible Communication: Whether it’s sending a picture of your meal for feedback, a video call, or an in-person visit at the clinic, our nutritionist is available to support you in various convenient ways.
• Personalized Nutritional Analysis and Planning:
  • Dietary Evaluation: Send us pictures of your meals for three days for a comprehensive analysis.
  • Lab Result Integration: We review your lab and advanced test results to tailor your nutritional advice.
• Goal Setting: Together, we set achievable short-term and long-term dietary goals.
• Educational Resources and Practical Tips: Receive custom meal plans, recipes, and learn healthier shopping practices with guided supermarket tours.
• Focus on Education and Empowerment: We believe in educating you to make informed, healthy choices at mealtime, empowering you to take control of your nutritional health.

What Types of Nutrition Plans Does Pravan Health Offer?

At Pravan Health, we believe in personalized nutrition planning rather than one-size-fits-all diets:

• Customized Nutrition Plans: Our approach is to create a nutrition plan tailored specifically for you. This customization is based on several factors:
  • Your lab results, including any food sensitivities or nutrient deficiencies.
  • Your unique clinical diagnosis.
  • Your personal food preferences and aversions.
• Focus on Balanced, Quality Diet: We emphasize eating a balanced diet that includes a healthy mix of carbohydrates, proteins, and fats, focusing on high-quality foods that provide the nutrients your body needs.

By considering your individual health profile and preferences, our nutritionist develops a plan that supports your health goals while fitting into your lifestyle.