Xioana Nieves

Service Process Improvement Specialist

Xioana (Xio) Nieves Alvarado is a dedicated Service Process Improvement Specialist pursuing a Bachelor’s degree in Industrial Engineering – Service Systems at the Polytechnic University of Puerto Rico. She possesses expertise in data analytics, Lean Six Sigma methodologies, SOP development, KPI tracking, and effective presentations. Proficient in both English and Spanish, Xioana excels in cross-cultural communication and collaboration. Her passion for optimizing service systems and commitment to continuous improvement drive her to enhance service delivery and customer satisfaction. Xioana aspires to contribute her skills to more efficient and effective service processes to benefit organizations and their customers.